Configure Pilot Stores for Integration

When creating the pilot stores, a customer can be one of these scenarios:

Non-Existing Customer

In this scenario customer is not yet a Grubtech customer and the partner wants to use them as a Pilot Store.

• If the customer comes with new a partner, they will need to sign a contract first with Grubtech and have their partner account set up.
• Grubtech Sales Team will hand over the contract to the Customer Success Team.
• Customer Success team then contacts the customer (automatically through HubSpot, but also via call and/or email) requesting all details including menus, food aggregator IDs, etc...
• Once all the details are collected, those are delivered to the Operations Team
• Operations team will set up the pilot store
• Finally, Customer Success team trains the customer and deploys the pilot store on the customer's end

Existing Customer

In the case that the Customer is already a Grubtech Customer, and the partner wants to use them as a Pilot Store.

• Connect the customer account to a partner that has finished the integration, and this is process is carried by the Operations Team.
• Process includes steps like connecting with the integration to activate, if necessary, takes the Integration ID and includes it in the Grubcenter Account, and other credential settings, etc...)
• Then, the Operations team will set up the pilot store
• Finally, Customer Success team trains the customer and deploys the pilot store on customer's end

Notes

The pilot store configurations may vary with the scope of customer services. Customers will have limited services or expanded services based on their requirements and pilot store configurations may change according to that.